Effective date: 09 September 2024
These Terms and Conditions (“Agreement”) set forth the general terms and conditions of your use of the services provided by Avanti Travel. We rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and do so with their full consent. That person will bind all travellers on the booking to these Terms and Conditions. You must not make any booking unless you understand and agree with the Terms and Conditions.
Please read the following Terms and Conditions carefully.
Booking and Payment Terms
To make a booking with Avanti Travel you must be over the age of 18years and agree to the terms and conditions.
You will be required to pay a deposit or full payment when making a booking. Your consultant will advise you at the time of booking how much that will be. All deposits are non-refundable. Full payment is required a minimum of 6weeks prior to departure unless otherwise stated on your invoice. Some services such as airfares may require payment in full at time of booking. Failure to pay deposit and final payment by due date may result in your booking being cancelled and forfeiture of any money already paid.
Prices are subject to change and cannot be guaranteed until booking is paid in full.
All prices are subject to availability.
Payments can be made via:
- Credit Card (Visa, Mastercard and American Express only) fees apply
- Bank transfer
- Cash (Australian currency only)
- Cheque (bank or personal)
Payments by credit card
- a credit car surcharge of 1.75% for all Australian bank issued cards will apply
- a 3% surcharge will apply for cards not issued in Australia
Cancellation and refund policy
All cancellations must be submitted in writing (email, mail, text or messenger). The deposit is non-refundable under all circumstances unless otherwise specified.
The following change and cancellation fees apply to all bookings.
- Changes to domestic bookings after deposit has been received but prior to final payment, incurs a charge of $25.00 per person in addition to supplier fees
- Changes to domestic bookings after deposit has been received but prior to final payment, incurs a charge of $50.00 per person in addition to supplier fees
- Cancellations to both domestic and international bookings after deposit but prior to final payment will incur loss of deposit
- Cancellations to both domestic and international bookings once final payment has been made incurs a fee of 10% of the total booking value in addition to any supplier fees
Supplier change and cancellation fees: Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are reissued. Where we incur any liability for a supplier cancellation fee for any booking that you cancel or change, you agree to repay us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to a supplier, we will not provide a refund to you until we receive the funds from that supplier.
Passports and Visas
It is the responsibilty of the client to ensure all necessary documents (passports, visas etc) are valid and up to date. Failure to have appropriate documentation may result in denied entry or travel for which Avanti Travel is not responsible. Many countries require at least 6months validity from the date of return.
Visa requirements vary between countries. It is recommended that you check with the consulate of the country you are visiting in regards to visa requirements. If you require assistance, you may contact Avanti Travel. Avanti Travel recommends only organising required visas through the official government websites.
Travel Insurance
We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, and other unforeseen circumstances. This includes cruises in Australian waters.
If you decline to purchase travel insurance, you may be required to sign a disclaimer. Avanti travel is not liable for any loss, damage or injury incurred during your trip.
Health and Safety
Clients are responsible for any health requirements for the destination such as vaccinations. We recommend that you consult your local G.P, travel medical service or specialist vaccination clinic prior to commencing travel. General health advice is also available at DFAT.
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website www.smartraveller.gov.au for up to date information and travel warnings for the destination you wish to visit.
Responsibility and Liability
We act only as an agent for airlines, hotels, transportation services, and other travel service providers. We are not liable for any failure by these providers to deliver services, including cancellations, delays and changes. Any disputes must be settled directly with the provider.
We exercise care in the selection of reputable service providers, however we have no control over, or liability for, the services provided by third parties.
Special Requirements
Please let us know of any specific requirements you or your travelling party may have such as special meals, seating requests, room type, medical conditions or disables access. All special requirements are request only with suppliers, and we cannot guaranteed they will be supplied.
Frequent Flyer and Associated Programs
Please let us know at time of booking, any frequent flyer or membership programs you may be part of. We do not guarantee that the supplier will credit your account with points or loyalty bonuses for your booking in whole or part. All loyalty programs have different rules and regulations and it is the sole responsibility of the travellers to be aware of these.
Travel Documents
Travel documents, whether in electronic or other forms are used to confirm the arrangement with the service provider. Travel documents are non-transferable and may be subject to certain conditions.
All airline tickets must be issued in the name as per passport. An incorrect name or spelling may result in an inability to use that booking and the booking being cancelled. Name change fees may also apply.
Please review all travel documents and invoices carefully and advise us immediately of any errors in the name, dates or timings prior to payments being made.
Schedule Changes
It is advisable to contact the airline, cruiseline, rail company or transfer company direct 24hrs prior to service for any schedule changes.
Force Majeure
Avanti Travel is not responsible for cancellations or changes due to unforeseen circumstances beyond its control, including natural disasters, war, government regulations, or other force majeure events.
In the event of such circumstances, we will attempt to recover any refunds or credits from suppliers, but these are not guaranteed.
Third Party Suppliers
Avanti Travel only acts as an agent for services supplied on behalf of airlines, cruise lines, hotel and other service providers. Each supplier operates under their own terms and conditions. By booking services with a supplier, you are subject to their own terms and conditions.
Changes to Terms and Conditions
We reserve the right to amend these terms at any time. The most recent version will always be available on our website.
Governing Law
These terms are governed by the laws of Australia. Any disputes arising between you and us will be resolved in accordance with these laws.
By booking with Avanti Travel, you acknowledge that you have read, understand and agree to these terms and conditions.
